Refund policy

Last Updated: 1st July, 2026

At Jaffarz, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of delivery for eligible products.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be returned in its original packaging, with any tags, labels, accessories, and documentation included.

  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items are generally not eligible for return:

  • Products that have been used, washed, damaged, or altered after delivery.

  • Personalised, customised, or made-to-order products.

  • Gift cards, digital products, or downloadable content.

  • Clearance, sale, or final-sale items where stated at the time of purchase.

  • Any product specifically identified as non-returnable on its product page.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, we may request:

  • Your order number.

  • A description of the issue.

  • Photographs of the item and packaging.

Upon verification, we may offer a replacement, exchange, store credit, or full refund, depending on the circumstances.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Processing times may vary depending on your bank, card issuer, or payment provider.

  • Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Late or Missing Refunds

If you have not received your refund after receiving confirmation:

  1. Check your bank account again.

  2. Contact your credit card provider or payment service, as processing times may vary.

  3. Contact your bank for further information.

If you have completed these steps and still have not received your refund, please contact us for assistance.

Exchanges

We may offer exchanges for eligible items, subject to stock availability. Exchange requests must meet the same eligibility requirements as returns.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective.

  • The item was damaged during delivery.

  • An incorrect item was sent by Jaffarz.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items that are lost in transit.

Refusal of Returns

Jaffarz reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy or where there is evidence of misuse, fraudulent activity, or abuse of the return process.

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us through the contact information provided on our website's Contact Us page.